Royal Mail *Standard UK Delivery (3-7 Working Days),Usually delivered within approx. 3-7 working days.*All orders are currently being send Tracked Delivery. £3.50 orFree on orders over £50.
*Please note: This service is subject to delays due to Royal Mail strikes.
We dispatch Monday to Friday, orders after 3pm on Friday will not be despatched until Monday.
Express Delivery
*UK Royal Mail Tracked Delivery,1-2 days, £5.50
*Please note: This service is subject to delays due to Royal Mail strikes.
DPD Tracked *Next-Day DeliveryOrder before 2pm Monday to Friday for delivery the next working day.
*Please note: Due to the extra demand on this service at the moment, some delivers are taking slightly longer to arrive.
Royal Mail Special Delivery Guaranteed® Order before 3pm Mon - Fri for Next Day delivery, £7.95 GBP.
*Please note: This service is subject to delays due to Royal Mail strikes.
Please note: Orders are dispatched Monday to Friday. DPD orders placed after 2pm or 3pm for Royal Mail, will be sent the next working day.
International Shipping
Standard International Tracked Shipping -ranges from £13.50 to £16.50 GBP
Freefor orders over £100 GBP
Express International Tracked Shipping- ranges from £26.95 to £37.50 GBP
Please see our delivery table for estimated delivery times
Please note:This service is currently experiencing severe delays and in rare cases due to Covid-19 please allow up to 6 weeks.If you would like a quicker service, please upgrade to Express International Tracked Shipping. Alternatively, if you need your order by a specific date, please contact us directly to look into the best shipping options for you.
Brighton Collection
Pick up location: Tegen Accessories Offices, Kingslake House, Union Street, Brighton BN1 1HA. We will email you as soon as your order is ready to collect. Usually within 24 hours.
Opening times: 9-5pm Monday to Saturday.
Returns
If you wish to make a return, that's not a problem, simply use the Returns Form included with your order, or print off the Returns Form below, fill it in with the details letting us know what you would like to do and include your order number as reference, then tape it to the front of the box, with the product you wish to return.
Click here for a printable version of the returns form.
As of 1st March 2020 we have extended our returns policy meaning you now have 90-days to send your return.
All orders are dispatched from our offices based in Brighton, UK. Orders placed before 2pm (3pm for Royal Mail) Monday-Friday will be despatched same day. If you need to upgrade your delivery option please contact us directly.
If you have any questions about when to expect your order please get in touch.
Please note:
Items sent from Great Britain to the EU are subject to VAT and duties in the EU as follows: You may need to pay TAX on commercial goods (at the same rate that you would pay were they bought in your own country). Commercial goods sent to the EU over €150 may also attract TAX, as well as customs duties and a handling fee.
Standard Shipping Times
Delivery Option:
Delivery Time:
Delivery cost:
UK Royal Mail *Standard (3-7 Days)
*We are currently sending all orders Tracked Delivery
Usually within 3-7 working day delivery Royal Mail service. Delivered Mondays - Saturdays.
Please note: This service may be experiencing some delays due to Royal Mail strikes.
£2.50
or
FREE on orders over £30
UK Royal Mail Tracked (1-2 Days)
1-2 working day delivery Royal Mail service. Delivered Mondays - Saturdays *Order before 3pm Mon-Fri for same day dispatch.
Please note: This service may be experiencing some delays due to Royal Mail strikes.
£5.50
UK Royal Mail Special Delivery Guaranteed®
*Please note this is a signed for service
UK Guaranteed Next Day Delivery on orders placed before 3pm Mon - Fri Delivered Monday - Saturday
Please note: we only dispatch Monday to Friday, orders after 3pm on Friday will not be despatched until Monday.
Please note: This service is subject to delays due to Royal Mail strikes.
£7.00
DPD *Next-Day Delivery
UK Tracked *Next-Day Delivery, order before 2pm Monday to Friday for delivery the next working day.
*Please note: Due to the extra demand on this service at the moment, some deliveries are taking slightly longer to arrive.
£9.00
Local Collection (Brighton Lanes)
Pick up location: Kingslake House, Union Street, Brighton, BN1 1HA We will email you as soon as your order is ready to collect. Usually within 24 hours.
Free
Standard International Tracked Shipping
Please Note:
This service is currently unavailable due to an error with Royal Mail's system. As soon as this has been fixed, we will resume shipping parcels that have selected Standard International Tracking Shipping
Estimated delivery dates: 4-9 working days. In rare cases, due to Brexit and Covid19, parcels may take up to 6 weeks.
Please note: This service is currently experiencing severe delays. If you would like a quicker service, please upgrade to Express Shipping or contact us directly. Despatched from UK.
£13.5 GBP for orders under £100 GBP FREE on orders over £100 GBP
Monaco
Estimated delivery dates: 4-9 working days. In rare cases, due to Covid19, parcels may take up to 6 weeks.
Please note: This service is currently experiencing severe delays. If you would like a quicker service, please upgrade to Express Shipping or contact us directly. Despatched from UK.
£14.95 GBP for orders under £100 GBP FREE on orders over £100 GBP
Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain, Sweden, Vatican City
Estimated delivery dates: 4-9 working days. In rare cases, due to Covid19, parcels may take up to 6 weeks.
Please note: This service is currently experiencing severe delays. If you would like a quicker service, please upgrade to Express Shipping or contact us directly. Despatched from UK.
£14.5 GBP for orders under £100 GBP FREE on orders over £100 GBP
Rest of Europe
Estimated delivery dates: 4-9 working days. In rare cases, due to Brexit and Covid19, parcels may take up to 6 weeks.
Please note: This service is currently experiencing severe delays. If you would like a quicker service, please upgrade to Express Shipping or contact us directly. Despatched from UK.
£10.95 GBP for orders under £100 GBP FREE on orders over £100 GBP
United States of America, Puerto Rico, US Virgin Islands, Guam, Northern Mariana Islands, American Samoa
Estimated delivery dates: 5-10 working days. In rare cases, due to Covid19, parcels may take up to 6 weeks.
Please note: This service is currently experiencing severe delays. If you would like a quicker service, please upgrade to Express Shipping or contact us directly. Despatched from UK.
$17.00 USD for orders under $100 USD FREE on orders over $100 USD
Rest of World
Estimated delivery dates: 5-10 working days. In rare cases, due to Brexit and Covid19, parcels may take up to 6 weeks.
Please note: This service is currently experiencing severe delays. If you would like a quicker service, please upgrade to Express Shipping or contact us directly. Despatched from UK.
£16.50 GBP for orders under £100 GBP FREE on orders over £100 GBP
Express International Tracked Shipping
Canada, Mexico
3-5 working days. In rare cases, due to Covid19, parcels may take slightly longer. Despatched from UK
£26.95 GBP
Monaco
2-3 working days. In rare cases, due to Covid19, parcels may take slightly longer. Despatched from UK
£27.5 GBP
Belgium, Ireland, Netherlands, Luxembourg
2-4 working days. In rare cases, due to Brexit and Covid19, parcels may take slightly longer. Despatched from UK
£28.5 GBP
Australia, Austria, China, Denmark, Finland, Hong Kong, India, Indonesia, Italy, Japan, Macau, Malaysia, Philippines, Portugal, San Marino, Singapore, South Korea, Spain, Sweden, Taiwan, Thailand, United Arab Emirates (UAE), Vatican City (Holy See), Vietnam
5-10 working days. In rare cases, due to Brexit and Covid19, parcels may take slightly longer. Despatched from UK
3-9 working days. In rare cases, due to Covid19, parcels may take slightly longer. Despatched from UK
£29.5 GBP
United States of America, Puerto Rico, US Virgin Islands, Guam, Northern Mariana Islands, American Samoa
3-8 working days. In rare cases, due to Covid19, parcels may take slightly longer. Despatched from UK
$40 USD
Bahrain, Brunei, Jordan, Kuwait, New Zealand, Oman, Qatar, Saudi Arabia, Solomon, South Africa, Yemen
Up to 10 working days. In rare cases, due to Covid19, parcels may take slightly longer. Despatched from UK
£33.5 GBP
Afghanistan, Algeria, Angola, Antigua and Barbuda, Argentina, Armenia, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Benin, Bhutan, Bolivia, Botswana, Brazil, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Central African Republic (CAR), Chad, Chile, Colombia, Comoros, Democratic Republic of the Congo, Republic of the Congo, Costa Rica, Cote d’Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiohpia, Fiji, Gabon, Gambia, Georgia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Iraq, Israel, Jamaica, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Island, Mauritania, Mauritius, Micronesia, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, North Korea, Pakistan, Palua, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Suriname, Syria, Tajikstand, Tanzania, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Zambia, Zimbabwe
Up to 10 working days. In rare cases, due to Brexit and Covid19, parcels may take slightly longer. Despatched from UK
£36.5 GBP
Albania, Belarus, Bosnia and Herzegovina, Iceland, Kosovo, Liechtenstein, Montenegro, North Macedonia, Norway, Russia, Serbia, Switzerland, Turkey, Ukraine
Up to 10 working days. In rare cases, due to Brexit and Covid19, parcels may take slightly longer. Despatched from UK
£37.5 GBP
No Fuss Returns Policy - Extended to 90 days
We want you to have a care-free shopping experience at Tegen Online so if you are not completely happy with your new hair accessory please return it to us and we will refund you or offer you an exchange.
We have updated our online returns policy for orders placed from March 2020 until further notice: You now have 90-days to return item(s) for an exchange or refund. When returning, please safely package up your item(s) and include your completed returns form.
