99% of UK orders are delivered within 4 days of shipment, with 90% arriving within 2 days!
UK Delivery Options
Usually delivered within 2-5 working days using Royal Mail Tracked 48 delivery service.
Delivered Mondays - Saturdays
Please note orders are dispatched Monday to Friday (excluding UK bank holidays). Orders placed after 3pm will be dispatched the next working day.
Usually delivered within 1-2 working days using Royal Mail Tracked 24 delivery service.
Delivered Mondays - Saturdays
Please note orders are dispatched Monday to Friday (excluding UK bank holidays). Orders placed after 3pm will be dispatched the next working day.
UK Tracked *Next Day Delivery sent using DPD delivery service.
*Please note orders are dispatched Monday to Friday (excluding UK bank holidays). Orders placed after 2pm for this service will be dispatched the next working day.
Royal Mail Special Delivery Guaranteed by 1pm® Next Day *Please note this is a premium signed for service £10.50
Delivered Monday - Saturday
Please note orders are dispatched Monday to Friday (excluding UK bank holidays). Orders placed after 3pm will be dispatched the next working day.
Pick up location: 14 Tichborne Street, Brighton, BN1 1UR. We will email you when your order is ready to collect, usually within 24 hours.
Please note that we are open 9-5pm Monday to Friday, excluding UK Bank Holidays.
International Shipping
Please note that orders outside of the UK may be subject to customs charges and taxes
Delivery Information
All orders are lovingly packaged and dispatched from our offices in Brighton, UK. Orders placed before 2pm (DPD) and 3pm (Royal Mail) will be dispatched the same working day. If you would like to upgrade your delivery option, please contact us. If you have any questions about when to expect your order please consult our tracking page.
Please note: Items sent from Great Britain to the EU are subject to VAT and duties in the EU as follows: You may need to pay TAX on commercial goods (at the same rate that you would pay were they bought in your own country). Commercial goods sent to the EU over €150 may also attract TAX, as well as customs duties and a handling fee.
Due to Royal Mail policies, some Standard International deliveries may require signature on delivery.
International Orders:
Orders placed before 3pm Monday - Friday are dispatched the same day, and should arrive within 5-10 working days. While this reflects most of our international orders, please allow up to 25 working days for these orders to arrive. Factors which are out of our control, such as backlogs and inspections at customs, can cause these orders to be slightly slower at times.
Extended To 90 Days
No Fuss Returns Policy
At Tegen Accessories, we want you to have a care-free shopping experience! If you are not completely happy with your new hair accessory please return it to us and we will refund you or offer you an exchange.
We have updated our online returns policy for orders placed from March 2020 until further notice:
You now have 90-days to return item(s) for an exchange or refund.
When returning, please safely package up your item(s) and include your completed returns form.
Find our Full Returns Policy Here.
Picking Up An Order?
Where To Find Us
Customer Service Opening Hours:
Monday to Friday: 9am - 5pm
Bank Holidays: Closed.
*During this time we will be available by phone, email and on live chat. If you contact us outside these times we will get back to you as soon as possible.
Telephone: 01273 044035
You might find what you are looking for in our FAQs
