Standard UK delivery Delivered within approx. 2-5 working days usually. £2.95 or Free on overs over £50.
*Please note:Royal Mail are currently experiencing disruptions. Please allow up to 10 working days for this service.
Orders are dispatched Monday to Friday. Orders placed after 3pm will be sent the next working day.
UK Royal Mail Tracked 1-2 day delivery, £5.50 or Free on orders over £100.
DPD Tracked Next Day Delivery.Order before 2pm Mon - Fri for Next Day delivery, 8.95 GBP.
Royal Mail Special Delivery Guaranteed® Order before 3pm Mon - Fri for Next Day delivery, £7.95 GBP.
Please note: Orders are dispatched Monday to Friday. Orders placed after 3pm will be sent the next working day.
Standard International Tracked Shipping -ranges from £13.50 to £16.50 GBP
Freefor orders over £100 GBP
Express International Tracked Shipping- ranges from £26.95 to £37.50 GBP
Please see our delivery table for estimated delivery times
Please note:This service is currently experiencing severe delays and in rare cases due to Covid-19 please allow up to 6 weeks.If you would like a quicker service, please upgrade to Express International Tracked Shipping. Alternatively, if you need your order by a specific date, please contact us directly to look into the best shipping options for you.
Pick up location: Tegen Accessories Offices, Kingslake House, Union Street, Brighton BN1 1HA. We will email you as soon as your order is ready to collect. Usually within 24 hours.
If you wish to make a return, that's not a problem, simply use the Returns Form included with your order, or print off the Returns Form below, fill it in with the details letting us know what you would like to do and include your order number as reference, then tape it to the front of the box, with the product you wish to return.
Click here for a printable version of the returns form.
As of 1st March 2020 we have extended our returns policy meaning you now have 90-days to send your return.
To read our full returns policy click here.
Send your return to:
Tegen Accessories
Kingslake House
Union Street
Brighton
BN1 1HA
*Please note: The Standard Tracked International Shipping service is currently experiencing delays. If you would like a quicker service, please upgrade to Express International Tracked Shipping. Alternatively, if you need your order by a specific date, please contact us directly to look into the best shipping options for you.
All orders are dispatched from our offices based in Brighton, UK. Orders placed before 3pm Monday-Friday will be despatched same day. If you need to upgrade your delivery option please contact us directly.
If you have any questions about when to expect your order please get in touch.
Please note:
Items sent from Great Britain to the EU are subject to VAT and duties in the EU as follows: You may need to pay VAT on commercial goods (at the same rate that you would pay were they bought in your own country). Commercial goods sent to the EU over €150 may also attract VAT, as well as customs duties and a handling fee.
We relinquish responsibility of international parcels at the time they are collected by the courier.
| Delivery Option: | Delivery Time: | Delivery cost: |
| UK Standard Delivery |
Usually 2-5 working day delivery Royal Mail service. Delivered Mondays - Saturdays. |
£2.95 or FREE on orders over £50 |
| UK Royal Mail Tracked* | 1-2 working day delivery Royal Mail service. Delivered Mondays - Saturdays *Order before 3pm Mon-Fri for same day dispatch. |
£5.50 on orders up to £99.99 FREEon orders over £100 |
|
Royal Mail Special Delivery Guaranteed® *Please note this is a signed service |
UK Guaranteed Next Day Delivery on orders placed before 3pm Mon - Fri
|
£7.95 |
| DPD Next Day Tracked Delivery |
UK Tracked Next Day Delivery on orders placed before 2pm Mon - Fri
|
£8.95 |
|
Local Collection (Brighton Lanes) |
Pick up location: Kingslake House, Union Street, Brighton, BN1 1HA We will email you as soon as your order is ready to collect. Usually within 24 hours. |
Free |
| Standard International Tracked Shipping | ||
| Belgium, Germany, Guernsey, Jersey, Luxembourg, Netherlands |
Estimated deliery dates: 4-9 working days. In rare cases, due to Brexit and Covid19, parcels may take up to 6 weeks.
|
£13.5 GBP for orders under £100 GBP FREE on orders over £100 GBP |
| Monaco |
Estimated deliery dates: 4-9 working days. In rare cases, due to Brexit and Covid19, parcels may take up to 6 weeks.
|
£14.95 GBP for orders under £100 GBP FREE on orders over £100 GBP |
| Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain, Sweden, Vatican City |
Estimated deliery dates: 4-9 working days. In rare cases, due to Brexit and Covid19, parcels may take up to 6 weeks.
|
£14.5 GBP for orders under £100 GBP FREE on orders over £100 GBP |
| Rest of Europe |
Estimated deliery dates: 4-9 working days. In rare cases, due to Brexit and Covid19, parcels may take up to 6 weeks. Please note: This service is currently experiencing severe delays. If you would like a quicker service, please upgrade to Express Shipping or contact us directly. |
£10.95 GBP for orders under £100 GBP FREE on orders over £100 GBP |
| United States of America, Puerto Rico, US Virgin Islands, Guam, Northern Mariana Islands, American Samoa |
Estimated deliery dates: 5-10 working days. In rare cases, due to Brexit and Covid19, parcels may take up to 6 weeks. Please note: This service is currently experiencing severe delays. If you would like a quicker service, please upgrade to Express Shipping or contact us directly. |
$17.00 USD for orders under $100 USD FREE on orders over $100 USD |
| Rest of World |
Estimated deliery dates: 5-10 working days. In rare cases, due to Brexit and Covid19, parcels may take up to 6 weeks. Please note: This service is currently experiencing severe delays. If you would like a quicker service, please upgrade to Express Shipping or contact us directly. |
£16.50 GBP for orders under £100 GBP FREE on orders over £100 GBP |
| Express International Tracked Shipping | ||
| Canada, Mexico | 3-5 working days. In rare cases, due to Brexit and Covid19, parcels may take slightly longer. Despatched from UK | £26.95 GBP |
| Monaco | 2-3 working days. In rare cases, due to Brexit and Covid19, parcels may take slightly longer. Despatched from UK | £27.5 GBP |
| Belgium, Ireland, Netherlands, Luxembourg | 2-4 working days. In rare cases, due to Brexit and Covid19, parcels may take slightly longer. Despatched from UK | £28.5 GBP |
| Australia, Austria, China, Denmark, Finland, Hong Kong, India, Indonesia, Italy, Japan, Macau, Malaysia, Philippines, Portugal, San Marino, Singapore, South Korea, Spain, Sweden, Taiwan, Thailand, United Arab Emirates (UAE), Vatican City (Holy See), Vietnam |
5-10 working days. In rare cases, due to Brexit and Covid19, parcels may take slightly longer. Despatched from UK | £29.5 GBP |
| Andorra, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia | 3-9 working days. In rare cases, due to Brexit and Covid19, parcels may take slightly longer. Despatched from UK | £29.5 GBP |
| United States of America, Puerto Rico, US Virgin Islands, Guam, Northern Mariana Islands, American Samoa | 3-8 working days. In rare cases, due to Brexit and Covid19, parcels may take slightly longer. Despatched from UK | $40 USD |
| Bahrain, Brunei, Jordan, Kuwait, New Zealand, Oman, Qatar, Saudi Arabia, Solomon, South Africa, Yemen | Up to 10 working days. In rare cases, due to Brexit and Covid19, parcels may take slightly longer. Despatched from UK | £33.5 GBP |
| Afghanistan, Algeria, Angola, Antigua and Barbuda, Argentina, Armenia, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Benin, Bhutan, Bolivia, Botswana, Brazil, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Central African Republic (CAR), Chad, Chile, Colombia, Comoros, Democratic Republic of the Congo, Republic of the Congo, Costa Rica, Cote d’Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiohpia, Fiji, Gabon, Gambia, Georgia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Iraq, Israel, Jamaica, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Island, Mauritania, Mauritius, Micronesia, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, North Korea, Pakistan, Palua, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Suriname, Syria, Tajikstand, Tanzania, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Zambia, Zimbabwe | Up to 10 working days. In rare cases, due to Brexit and Covid19, parcels may take slightly longer. Despatched from UK | £36.5 GBP |
| Albania, Belarus, Bosnia and Herzegovina, Iceland, Kosovo, Liechtenstein, Montenegro, North Macedonia, Norway, Russia, Serbia, Switzerland, Turkey, Ukraine | Up to 10 working days. In rare cases, due to Brexit and Covid19, parcels may take slightly longer. Despatched from UK | £37.5 GBP |
|
We want you to have a care-free shopping experience at Tegen Online so if you are not completely happy with your new hair accessory please return it to us and we will refund you or offer you an exchange.
We have updated our online returns policy for orders placed from March 2020 until further notice: |
Be the first to know about new products and special offers.
Plus receive a 10% off welcome gift on signing up to our newsletter!
