Tegen Promise Guarantee

What is the Tegen Promise?

The Tegen Promise is our promise to you that we will replace your original purchased product within 6 months to 1 year if the quality of your product is compromised within this time.

Our products are made with the highest quality materials and we have full faith in knowing that each individual product has been crafted to perfection from start to finish. We have a very strong relationship with our suppliers including our French manufacturer and his family after working with him for a number of years.

Our Guarantee includes a full replacement in instances of the following:

Loss of Swarovski Crystals

Damage to product spring

Breakage of product fastening mechanisms

Tegen Promise Guarantee
Tegen Promise Guarantee
Tegen Accessories French Handmade Collection

1 Year Guarantee

Our 1 Year Guarantee covers our French handmade products only. Our French handmade products are created with attention to the finest detail by craftsmen in a small village in France that have dedicated their lives to hand crafting hair accessories since the 1600s.

Because of this, we have complete trust in every hair accessory made. Every mechanism from clasps, to laser finished smooth edges are delicately perfected. Our hair accessories are made with a strong cellulose acetate resin which is not only seamless with securing the accessory in your hair but it is also found to reduce pressure headaches when worn as a headband in comparison to other materials.

In the unlikely chance that you experience any issues with your products within the first year after purchase, we will be more than happy to send out a replacement to you according to availability, a credit voucher or an alternative item of the same value.