We want you to have a care-free shopping experience at Tegen Online so if you are not completely happy with your new hair accessory please return it to us and we will refund you or offer you an exchange.
We have updated our online returns policy for orders placed from March 2020 until further notice: You now have 90-days to returnitem(s) for an exchange or refund. When returning, please safely package up your item(s) and include your completed returns form.
Please be aware that wear and tear can happen as the product ages but this can be prevented by following our maintenance guide:
To ensure that your accessories maintain their quality throughout its life you must take care of them. Our accessories are made to last, in order to keep the reflective shine of our cellulose acetate products you must avoid contact with chemicals, extreme heat, water, cosmetic products, and fragrances.
Orders are dispatched Monday to Friday. Orders placed by 3pm Monday to Friday (2pm for DPD), will be dispatched the same day. Orders placed after 3pm will be sent the next working day.
UK Royal Mail Standard Delivery (3-7 Working Days), £2.50 Usually delivered within approx. 3-7 working days(Please note: This service is experiencing some delays due to Royal Mail strikes) Free on orders over £30.
UK Royal Mail Tracked Delivery (2-5 Working Days) (Please note: This service may be experiencing some delays due to Royal Mail Strikes)Free on orders over £60.
UK Royal Mail Tracked Delivery (1-2Working Days) £5.50 (Please note: This service may be experiencing some delays due to Royal Mail Strikes).
UK Royal Mail Special Delivery Guaranteed® Order before 3pm Mon - Fri for Next Day delivery, £7. (Please note: This service is experiencing some delays due to Royal Mail strikes).
UK DPD *Next-Day Delivery (Mon-Sat) Order by 2pm Monday - Friday, for delivery the next working day, £9.00. *Please note: Due to the extra demand on this service at the moment, some deliveries are taking slightly longer to arrive.
Local Collection (Brighton Lanes) Pick up location: Kingslake House, Union Street, Brighton, BN1 1HA. We will email you as soon as your order is ready to collect. Usually within 24 hours. Free of charge.
Standard International Tracked Shipping ranges from £13.50 to £16.50 GBP, free on orders over £100.00 GBP. Please see our Delivery Information Page for more details. See estimated shipping times below.
Europe: 4-9 working days
USA: 5-10 working days
Canada: 5-10 working days
Australia: Up to 25 working days
Rest of the World: 5-15 working days
Please note: This service is currently experiencing severe delays and in rare cases due to Covid-19 please allow up to 6 weeks. If you would like a quicker service, please upgrade to Express International Tracked Shipping. Alternatively, if you need your order by a specific date, please contact us directly to look into the best shipping options for you.
If you have any questions, please get in touch and one of our team will be happy to help. We are available from 9am to 5pm Monday - Saturday.
If we are unable to answer your question within our FAQs, then please just get in touch and a member of our customer care team will get back to you within our customer service hours.
If you prefer ordering over the phone or you are experiencing any troubles placing your order, please feel free to call us on 01273 044035 and our customer care team will be more than happy to place an order for you.
Did you know, we offer a complimentary personal recommendation service - if you are unsure which hair accessory will suit your hair type, or you’d like to achieve a style but you aren’t sure how, then contact us today, or use our chat facility.
Looking to achieve new styles with your favourite hair accessory or unsure on how to use one of our accessories? Then why not take a look at our step by step hair tutorials.