We want you to have a care-free shopping experience at Tegen Online so if you are not completely happy with your new hair accessory please return it to us and we will refund you or offer you an exchange.
We have updated our online returns policy for orders placed from March 2020 until further notice: You now have 90-days to returnitem(s) for an exchange or refund. When returning, please safely package up your item(s) and include your completed returns form.
Please be aware that wear and tear can happen as the product ages but this can be prevented by following our maintenance guide:
To ensure that your accessories maintain their quality throughout its life you must take care of them. Our accessories are made to last, in order to keep the reflective shine of our cellulose acetate products you must avoid contact with chemicals, extreme heat, water, cosmetic products, and fragrances. We advise that you keep your French handmade accessories in its brushed cotton dust bag between wearing.