July 16, 2020 3 min read
Over the last couple of months you may have noticed our new loyalty program tab on our website. Since deciding to close our Brighton shop and move fully online, we have been testing our a brand new loyalty program and we have had a great response to it so far, so now it is ready to officially launch! The following article will tell you a bit about our loyalty program and how to use it, including how to earn and redeem points as you shop.
Joining our loyalty program is simple. All you'll need to do is set up an account with us and you will start earning points automatically when you order. Your account is attached to your email so make sure you are using the correct one! To create an account, click the loyalty program tab in the bottom left of our website (shows as a white star in a green circle on mobile) and click 'Join Now'. You will then be taken to the 'Create an account' page where you enter your details and make a password.
If you already have an account with us, there is nothing more you need to do! You may have even earned some points already if you have ordered through your account in the last few weeks. To access your account, click 'Login' in the top right-hand corner of the website, or sign in through the loyalty program tab.
The main way you will earn points is when you place an order. You will earn 5 points for every £1 you spend, and 100 points equals £1 for you to spend on our website. You can view your points balance at the top of the loyalty program tab.
You can also earn points by liking us on Facebook and following us on Twitter and Instagram. To do this, click on 'Ways to earn' in the loyalty program tab and then like and follow us through the program.
In the loyalty program tab, click 'Ways to redeem'. You will then be invited to generate a discount code, where 100 Tegen loyalty points equals £1 to spend. Click 'Redeem' and you will be taken to a slider tool where you can generate a code for the amount of points you would like to redeem. Please note, only one discount code can be applied to each order so be sure to choose the correct amount using the slider.
Once you have chosen your amount, click 'Redeem' and your discount code will be generated. If you would like to spend it straight away, click 'Apply code' and it will automatically show up in your basket at the checkout. You can also copy and paste the code into the 'Discount code' box at the checkout by clicking the square next to the link.
If you decide you don't want to use your discount code straight away, don't worry! All of your unused discount codes will be stored in your account and can be used whenever you wish. To find them, go to the loyalty program tab and click 'Your rewards'. Here you will find a list of your available discount codes which you can apply to your order by clicking 'Apply code' or copy and pasting into the discount code box at the checkout.
For an easy step-by-step guide on how to redeem your customer loyalty points, click here.
Referring your friends and family is another great way to earn rewards. When you refer a friend, you will both receive a £5 off voucher to use on our website. Their's will be issued through the URL you send to them, and when they use their code you will receive a voucher in return.
To refer a friend, go to the loyalty program tab and scroll down to the 'refer a friend' section. Copy the URL by clicking the square next to the link, and send it to as many friends and family as you like. There is also an option to send it via email, Facebook or Twitter.
There is no limit to the number of people that can use your refer a friend URL and you will earn a £5 voucher for every person who purchases through your link.
Now that you know all about our new loyalty program, you are ready to start earning points and rewards, so be sure to sign up for an account today!
If you have any questions about our loyalty program, or would like personalised recommendations or advice about any of our products, please don't hesitate to contact us.
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